Returns & Refunds

30-Day Return & Exchange Policy

At Back Nine, we offer a 30-day return and exchange window. You have 30 days from the date your order is delivered to request a return or exchange.

Eligibility for Returns or Exchanges

To qualify for a return or exchange:

The item must be in the same condition you received it
Unworn and unused
With original tags attached
In original packaging
Accompanied by proof of purchase

Items that do not meet these criteria may not be eligible for return.

How to Start a Return or Exchange

To initiate a return or exchange, please email us directly at:

info@backninegolf.co

We do not currently offer a return portal, so all requests must begin via email.

In your message, please include:

Your order number
The reason for your return or exchange

If your request is approved, we’ll send you a return shipping label along with instructions on where to send your package.

Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at support@backninegolf.com so we can evaluate the issue and make it right.

Non-Returnable Items

We are unable to accept returns on:

Gift cards

Exchanges (Fastest Option)

The quickest way to receive a different item is to return your original purchase once approved, then place a new order separately.

This ensures you get your preferred item without delay.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

Returned items must still meet our standard eligibility requirements: